Privacy Policy

This Privacy Policy sets out how Matpack Limited (“we” or “us”) collects, uses and discloses your personal information. In this Privacy Policy, the term “Privacy Law” means any legislation or regulations that apply to Matpack from time to time in force in New Zealand (as applicable to you) affecting privacy, or the collection, handling, storage, processing, use or disclosure of personal data.

We make it a high priority to ensure the security and confidentiality of the personal information you provide to us. Please read this policy to learn about our privacy practices. By visiting this website, you are accepting the practices described herein.

Types Of Information We Collect

We receive and store any information you voluntarily enter on our website or give us in any other way. This includes information that can identify you (“personal information”), including but not limited to names, addresses, telephone numbers, e-mail addresses, and job titles.

You can choose not to provide all requested information to us, but in general some information about you is required in order for you to; enquire about our products or ask us a question via our website. If you do not provide all or part of the requested information, you may not be able to complete certain activities on the website.

How We Use Your Information

We use other information about you for the following general purposes: to liaise with you about product enquiries; to communicate with you in general; to respond to your questions and comments; to notify you about special offers and products or services that may be of interest to you; to otherwise customise your experience with this website; to resolve disputes, or troubleshoot problems; to prevent potentially prohibited or illegal activities; and as otherwise described to you at the point of collection.

By providing your personal information to us, you consent to the use of your personal information as described.

Sharing Your Information With Other Parties

We may share your information with the following entities:

Third party vendors who provide services or functions on our behalf, including business analytics and fraud prevention. We may also authorise third party vendors to collect information on our behalf, including as necessary to operate features of our website. Third party vendors have access to and may collect information only as needed to perform their functions and are not permitted to share or use the information for any other purpose.

Business partners with whom we may jointly offer products or services, or whose products or services may be offered on our website. You can tell when a third party is involved in a product or service you have requested because their name will appear, either alone or with ours. Please note that we do not control the privacy practices of these third-party business partners. Therefore, we encourage you to review the privacy policies of any such business partners.

Government and Law Enforcement Agencies. We may be required to disclose your personal information to comply with law; facilitate court proceedings; or protect and defend the rights, property, or safety of Matpack Limited or this website, our customers, or others.

As otherwise permitted by applicable Privacy Law.

By providing your personal information to us, you consent to the disclosure of your personal information as described above.

Use Of Tracking Technologies

Cookies
Cookies are small data files sent from a server to your web browser. They are stored in your browser’s cache and allow a website or a third party to recognise your browser
We use cookies to help measure and research the effectiveness of website features and advertising.

In addition, we also use third-party cookies for analytics tracking and our own advertising purposes. All third-party cookie usage is anonymised and does not contain any data that can identify you personally.

You can adjust cookie settings to in your browser to allow you to be notified when you receive a cookie, or to disable cookies. As cookies allow us to customise your experience of using our website, and enable essential features to be utilised, we encourage you to accept cookies in your browser settings.

Analytics Tracking
This website uses Google Analytics to help understand how it is used by visitors. For some of the advertising features, such as remarketing, data from Google Analytics may be combined with first-party data and third-party cookies (like Google’s advertising cookies).

Please click here for more information on how Google Analytics works.

Accessing Your Information

You may request details of personal information which we hold about you under the Data Protection Act 1998. Your request will be dealt with in a reasonable time.

If you believe that any information we are holding on you is incorrect or incomplete, please contact us using the details below. We will amend any details found to be incorrect as soon as possible.

Confidentiality And Security

We are committed to ensuring that your information is kept confidential and secure. To prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to protect and secure the information we collect online.

Human Rights & Inclusion Policy

1. Introduction

Matpack is committed to upholding and respecting human rights in all aspects of our business operations. We recognize our responsibility to respect human rights as outlined in the United Nations Guiding Principles on Business and Human Rights (UNGPs) and are committed to integrating these principles into our policies, procedures, and decision-making processes.

2. Scope

This policy applies to all employees, contractors, suppliers, business partners, and other stakeholders associated with Matpack. We expect our business partners and supply chain members to uphold the same high standards of human rights protection in their operations.

3. Commitment to Human Rights

a) Respect for International Standards

We adhere to internationally recognized human rights frameworks, including:

• The Universal Declaration of Human Rights (UDHR)
• The International Labour Organization (ILO) Core Conventions
• The United Nations Global Compact (UNGC)
• The OECD Guidelines for Multinational Enterprises

b) Non-Discrimination and Equal Opportunity

We prohibit discrimination based on race, gender, age, nationality, disability, religion, sexual orientation, or any other protected characteristic. We foster a diverse and inclusive workplace that promotes equal opportunity for all.

c) Fair Labor Practices

We uphold fair labor standards, including:

• The prohibition of child labor, forced labor, and human trafficking
• Fair wages and working conditions in compliance with applicable labor laws
• The right to freedom of association and collective bargaining

d) Safe and Healthy Work Environment

We are committed to ensuring a safe, secure, and healthy workplace by complying with all occupational health and safety regulations and continuously improving workplace conditions.

e) Respect for Indigenous Rights and Local Communities

We recognize and respect the rights of indigenous peoples and local communities, ensuring that our business activities do not infringe upon their rights or cultural heritage.

4. Due Diligence and Risk Assessment

We conduct human rights due diligence to identify, prevent, and mitigate any adverse human rights impacts resulting from our operations or supply chains. This includes:

• Regular risk assessments and impact analyses
• Engaging with stakeholders, including affected communities
• Implementing corrective actions where necessary

5. Grievance Mechanisms and Remediation

We provide accessible, transparent, and confidential grievance mechanisms for employees, suppliers, and stakeholders to report human rights concerns without fear of retaliation. We commit to investigating all complaints and taking appropriate remedial action.

6. Training and Awareness

We educate employees, management, and business partners on human rights principles and responsible business practices. Training programs ensure that all stakeholders understand their roles in upholding human rights.

7. Reporting and Accountability

We regularly monitor, review, and report on our human rights performance. Our leadership is accountable for implementing this policy, and we will publicly disclose our progress in human rights-related matters in our sustainability or corporate responsibility reports.

8. Continuous Improvement

We are committed to continuously improving our human rights practices by engaging with stakeholders, staying informed about emerging human rights issues, and updating our policies and procedures accordingly.

9. Conclusion

This policy reflects Matpack’s dedication to ethical business conduct and respect for human rights. We expect all employees and business partners to uphold these commitments and contribute to a responsible and sustainable business environment.

Changes To This Privacy Policy

We may update this Privacy Policy in the future. This Privacy Policy was last updated on 04 March 2025

Contact Information

If you have any questions or concerns about this Privacy Policy, or if you feel we have not adhered to this Policy, please contact us using the details below.

Matpack Limited
Email: john@matpack.co.nz
Phone: +64 21 704 808

More information
For more information about privacy in general, you can visit the New Zealand Privacy Commissioner’s website at https://www.privacy.org.nz